Privacy Policy

1. Who We Are

Fibre In My Area is an independent fibre availability checker and informational platform focused on fibre network coverage and internet service providers in South Africa.

The website provides address-based availability tools and informational content related to fibre infrastructure, network operators, and internet service providers.

2. Information We Collect

We collect limited information necessary to operate and improve the platform.

Information You Provide

You may voluntarily provide personal information when contacting us or submitting inquiries. This may include:

• Name
• Email address
• Information contained in messages or correspondence

Providing this information is optional.

Usage Information

Certain technical information may be collected automatically when you visit the website. This may include:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the site
• Referring URLs
• General geographic location derived from IP address

This information is used to understand how the website is used and improve performance.

Address Searches

When you enter an address into the availability checker, the address is processed to determine fibre coverage and provider availability.

Address searches are not used for marketing purposes and are not linked to personally identifiable information.

3. Cookies and Similar Technologies

The website may use cookies or similar technologies to support functionality and measure performance.

Cookies may be used to:

• remember user preferences
• analyse site usage
• improve functionality and performance

You may disable cookies through your browser settings. Some features of the website may not function correctly if cookies are disabled.

4. How Information Is Used

Information collected may be used to:

• operate and maintain the website
• generate fibre availability results
• respond to inquiries
• improve functionality and performance
• analyse usage trends
• detect misuse or security issues
• comply with legal obligations

We do not sell personal information to third parties.

5. Third-Party Services

We may use third-party service providers to operate the platform. These services may include:

• hosting providers
• analytics services
• technical infrastructure providers
• performance monitoring tools

These providers may process limited data solely to perform services on our behalf.

The website may also contain links to third-party websites, including internet service providers. These websites operate independently and have their own privacy policies.

6. Affiliate and Referral Links

Some links on the website may be affiliate or referral links. If you click through to a provider and sign up for a service, we may receive a commission.

This does not affect pricing or influence which providers appear in availability results.

Provider listings are based on coverage and availability data.

7. Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes described in this Privacy Policy, including responding to inquiries and meeting legal obligations.

Usage data may be retained for shorter periods unless required for security, analytics, or legal compliance.

8. International Data Transfers

Some service providers used to operate the website may process data outside South Africa.

Where this occurs, reasonable steps are taken to ensure appropriate safeguards are in place and information is handled securely.

9. Your Rights (POPIA)

In accordance with the Protection of Personal Information Act (POPIA), you may have the right to:

• request access to personal information
• request correction of inaccurate information
• request deletion of personal information
• object to certain processing
• request restriction of processing

Requests may be submitted using the contact details below.

10. Security

We implement reasonable technical and organisational safeguards to protect information handled by the website.

However, no method of internet transmission or electronic storage is completely secure.

11. Children’s Privacy

The website is intended for a general audience and is not directed at children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact us and we will remove the information.

12. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements, data practices, or platform functionality.

The “Last updated” date will be revised when changes are made.

13. Contact

If you have questions about this Privacy Policy or how information is handled, you can contact us:

Email: info@fibreinmyarea.co.za